Data protection

In compliance with Articles 13 and 14 of General Data Protection Regulations 2016/679 (EU-GDPR)


Dear Sirs and Madams,


In compliance with Articles 13 and 14 of General Data Protection Regulations 2016/679 (EU GDPR), we would like to provide visitors to the website with information on how entered data is used and on the cookies used by the website. This information is also provided pursuant to Recommendation No 2/2001 of Working Party Article 29 of Directive 95/46 / EC. This Privacy Policy applies to the website, but not to any other sites which can be accessed through links.



Through website consultation, personal data can be processed or associated to the user, including through the use of cookies. The data is owned by the Agenzia Demanio Provinciale, who can be contacted on the following:

Tel: 0473 255 600 Certified E-mail (PEC):



The contact details of the data protection officer are:

Tel: 0471 920 141 Certified E-mail (PEC):



During normal usage, the computer systems and software procedures required to operate this website collect some personal information which is automatically transmitted using internet communication protocols.

This information is not gathered for the purposes of being correlated with the identified use but, due to its nature, may allow users to be identified through processing and linking to third party data.

This category of data includes the IP addresses or domain names of the computers utilised by the users, the Uniform Resource Identifier (URI) addresses of the required resources, the time of the request, the method of sending the request to the server, the size of the received file, the numeric code of the status of the reply provided by the server (completed, error, etc.) and other parameters related to the operating system and the user's computer processing environment.

This data is used solely for the purpose of creating anonymous statistics on the use of the website and for the purpose of verifying the functionality of the site, and is deleted immediately after processing. Data may be used to ascertain liability in the case of hypothetical computer offences detrimental to the website. In this case, web contact data will not be stored longer than 7 days.




This information refers to the data voluntarily entered by the user in forms, as described below, for booking guided tours of the Gardens of Trauttmansdorff Castle and Touriseum.

In order to book, visitors must register on the website with an email address and password.

The registration allows visitors to view all bookings requested.


The sharing of this data is essential for the organisation of visits and cannot be processed unless the data subject consents to the processing of their personal data by clicking on the appropriate box. The person who shares this data may also enter personal data of other persons participating in the requested tour. For these persons, the agency processes personal data including first name, surname and, if applicable, e-mail address and the telephone number. The Agency may obtain information on health status if the user filling in the booking form enters this information in order to facilitate organisation of the visit.

Please note that the information provided will be used exclusively to process the booking request. This is carried out in full compliance with national and European legislation, in particular those of lawfulness, accuracy, transparency, data minimisation and storage limitation.

Your personal data may only be used for advertising purposes with your explicit consent.

The personal data provided by the user will be processed exclusively by employees who have been authorised by the agency for the sole purpose of information and organisation. Data associated with participation (first name, surname, e-mail, telephone number) may be passed on to third parties who are affiliated with the activities of the company.

While this processing is predominantly electronic, data may also be processed manually. The duration of processing shall be the period required to organise visits and for as long as is required for civil and tax obligations. After the required time, all personal data collected will be deleted or anonymised.


Cookies are small pieces of data which are stored on the hard drive of the device by the websites that you visit. They are used to record small amounts of information on the website for a limited period of time. There are two types of cookies: Functionality cookies and profiling cookies (cookies used for advertising and marketing purposes).

This website uses both functionality cookies and profiling cookies, as detailed below:



Description of cookie types

Functionality cookies predominantly ensure that a website functions correctly. They include, amongst others, persistent and session cookies, which ensure efficient browsing of the website. There are also analytics cookies, which collect information such as the number of users who have visited a website and the links accessed to reach the website. The group of technical cookies also includes the function cookies, which record information on the options selected by the user (e.g. filters or language settings).

A further group of cookies record the settings, preferences and actions of the user and thus create a user profile (profiling cookies). This type of cookie combines online advertising messages with user preferences, and enable targeted advertising. When you visit a website that uses this form of cookies, a consent banner will alert you to the use of cookies for marketing purposes. The banner also indicates that the website may accept third-party cookies. The banner is linked to a page that contains all information (the website the user is visiting) on how the user can disable cookies.

The banner allows the user the opportunity to directly consent to the use of cookies. It also clearly indicates that consent will be automatic if it the user continues to browse the site. Clicking on the detailed information does not imply consent. The banner will not be deactivated after a certain period of time, but will remain active until and unless the user grants or denies consent, or continues browsing. We are required by law to record the user's decision so that no banner will appear the next time you visit this website.

The user may deactivate all or some cookies. If you do not want to accept our cookies, you can disable them via your web browser or by using the corresponding links. These storage settings vary from browser to browser (see below for more details). Please note that the blocking of cookies may affect all or some of the features of our website.

Below, we indicate the technology is used on our website and the purpose, extent and manner in which it is used. We may also use third-party cookies (cookies set by other websites)


Overview of cookies:

This website uses only functionality cookies.


Disable cookies directly from your browser


1. Click on the menu button and select "Privacy and Security"

2. Go to the "Cookies and Site Data" section.

4. Select "Block Cookies and Site Data”

5. In the drop-down menu under "Block,” select the cookies you wish to disable. The options are listed in the order from least restrictive to most restrictive. If you block all cookies, some websites may not work correctly.

For more information, see:


Google Chrome

1. Click on the options menu and then on "Settings"

2. Click on "Advanced" at the bottom of the page.

3. Under “Privacy and Security,” click “Content Settings”

4. Enable or disable the option "Allow sites to save and read cookie data".

For more information, see:


Internet Explorer

1. With Internet Explorer open, click on “Tools” and then “Internet Options” 

2. Select the "Privacy" tab.

3. Click on "Settings,” then "Advanced". Under “First-party Cookies” and “Third-party Cookies”, select whether to automatically accept or disable cookies, or to receive a prompt for each cookie request.


For more information, see:



1. In the Mac menu bar, click on "Safari", then "Preferences", then “Privacy”

2. Enable or deactivate cookies under "Block cookies". For more information, click on the Help button (question mark).

For further information, see:


Your rights

You have the right to request access to your data from the owner at any time, as well as the rectification or erasure thereof. We will respond to your request in writing, including by electronic means, within 30 days (unless you have requested an oral response). You also have the right to request restriction of the processing of your personal data, to object to the same, and the right to request transfer of your data to another owner. You may withdraw the consent provided to this website at any time. In order to withdraw one or more of the consents provided, it is sufficient to communicate your wishes to the contact person, as  indicated above. If you believe that your data has been processed unlawfully, you have the right to lodge a complaint with the supervisory authority.