Conditions on payment and cancellation

Cancellation conditions

Reservations may be cancelled up to 5 days before the date of the booking. Late cancellations will be accepted only under extenuating circumstances.



Terms of payment

On site at the ticket office

Payment may be made in cash (up to €999.99), EC card or credit card (VISA or MasterCard). Cheques are not accepted.


Invoice payment (with voucher)

Upon approval, companies / institutions may also pay by purchase order and subsequent invoice. The invoice is sent by e-mail on the day of the guided tour and payment must be made by bank transfer invoice upon receipt of the invoice. On the day of the visit it is not possible to edit an invoice at the ticket office.

From 01.01.19 in Italy only electronic invoices are issued. The recipients receive them via SDI exchange system with the recipient code or via PEC email after the visit.

For all non-italian companies we issue the invoice in PDF format and send it via e-mail after the visit.

Payment by bank transfer is to be made upon receipt of the invoice.

From July 2017 all invoices (including VAT) exceeding € 77.74 are subject to administrative tax (virtual tax stamp) of € 2.00. This sum must be paid at the same time as the invoice.

For this purpose, please send us the following information to the email at least one week before the booked visit.


Italian companies

Billing address (name and address)

Tax code

Fiscal code

SDI code

PEC email

If the fiscal code identifies an individual person (e.g. MKRLME58…), please indicate the name, date and place of birth of the individual.


Italian public institutions:

Billing address (name and address)

Tax code

Fiscal code

CIG (Tender Identification Code)

CUU (Unique Office Code)


All other companies:

Billing address (name and address)

Tax code (UID / VAT)



Please give the group manager a purchase order (voucher) or our booking confirmation to identify the agreed services. On-site, the person accompanying the group will be asked to sign a receipt confirming the number of tickets received. The invoice will be issued and sent the next day.